Payments
Get paid when the clean is done, not weeks later
Card and ACH payments through Stripe, cards on file, autopay for recurring clients and tips that go to the people who did the work. No checks under doormats.
Invoice #2291 · Chen Family
$315.00
Add a tip for Priya?
Autopay for recurring
Charge the saved card when each visit closes or when the monthly invoice goes out. Nobody has to remember.
Tips done right
Clients choose 10, 15 or 20 percent or a custom amount, and tips are tracked by visit for payroll.
Pay in the field
Cleaners can take a card, send a payment link, or show a QR code on their phone at the door.
Cards on file and autopay
Recurring clients are easiest to collect from when they never have to think about it. Save a card when they book or approve a quote, then turn on autopay for their recurring schedule.
Charge after each visit is completed, or charge the monthly invoice when it's sent. If a card fails, the client gets a polite note with a link to update it and the office sees it flagged.
- Card and ACH bank payments via Stripe
- Save cards from quotes, booking or the client portal
- Autopay per visit or per invoice
- Failed payment alerts and update links
Tips your cleaners actually receive
Clients want to tip good cleaners, and good cleaners stay longer when tips show up. When a client pays online or through the portal, they can add 10, 15 or 20 percent, or type their own amount.
Tips are recorded against the visit, so you know which cleaners earned them. That flows into payroll prep so tips land on the right paycheck instead of getting lost in a spreadsheet.
Payments at the door
Some clients still want to pay in person, especially after a move-out or one-time deep clean. Cleaners can enter the card on their phone, text the client a payment link, or show a QR code the client scans with their own phone.
No extra hardware to buy or charge. The payment attaches to the invoice and the office sees it right away. Crew leads can be allowed to collect payments while regular crew members can't.
- Manual card entry in the field app
- Payment links by text or email
- QR code on the cleaner's screen
- Partial payments and deposits
Refunds, partials and reconciliation
When a clean needs a make-good, issue a full or partial refund from the invoice. When a commercial client pays in pieces, record partial payments and let the balance carry.
With Pey in the erp.io suite, Stripe payouts are matched to your bank deposits, so you're not guessing which cleans made up Tuesday's deposit. Every payment and refund also posts to the ledger automatically.
A day with maid.co
The move-out that paid on the porch
Say a crew finishes a move-out clean at 4pm and the tenant is standing on the porch, keys in hand, waiting for their walk-through. The crew lead shows the checklist photos, the tenant signs off on the phone, and the crew lead taps 'Collect payment'.
The tenant doesn't want to read a card number out loud, so the crew lead shows a QR code. The tenant scans it, pays the balance after the deposit, adds a 15 percent tip and gets a receipt by email. The office sees the invoice marked paid before the van leaves the driveway, and the tip is already assigned to the two cleaners on the visit.
FAQ
Questions, answered
Which payment processor do you use?
Payments run through Stripe. You connect your Stripe account during setup and accept credit and debit cards and ACH bank payments. Funds are paid out to your bank on Stripe's standard schedule. With Pey, those payouts are reconciled against your bank deposits automatically.
Can I take payments in person without a card reader?
Yes. In the field app, a cleaner can type the card into their phone, send the client a payment link by text or email, or show a QR code the client scans to pay on their own phone. There's no separate card reader to buy, carry or charge.
How do tips get to my cleaners?
Clients can add a tip of 10, 15 or 20 percent or a custom amount when paying online, in the client portal or through a payment link. Tips are recorded against the specific visit and the cleaners assigned to it, and they flow into payroll prep so you can pay them out through your payroll provider.
Can recurring clients be charged automatically?
Yes. Save the client's card and enable autopay on their recurring job. You choose whether to charge after each completed visit or when a periodic invoice is sent. If a charge fails, the client is notified with a link to update their card and the office sees it flagged.
Can I accept partial payments?
Yes. Record partial payments against any invoice and the remaining balance stays open. This is common with commercial accounts, larger post-construction jobs and deposits on deep cleans. Aged receivables reports show exactly what's still outstanding and for how long, and reminders can keep nudging the balance.
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