Terms of Service

These Terms of Use (“Terms”) form a binding agreement between Nead, LLC, an Arkansas limited liability company doing business as DEV.co (“Nead,” “we,” “us,” or “our”), and you, the person or entity using the maid.co website (“you” or “your”). Each is a “party” and together the “parties.” maid.co is a brand and marketing website of Nead. It describes the erp.io software service for cleaning companies, which Nead provides.

Notice address: Nead, LLC, 1425 Broadway 22689, Seattle, WA 98112, United States. Email: [email protected].

By accessing or using maid.co, you agree to these Terms. If you do not agree, do not use the site. If you use the site on behalf of an entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

Every “Start free trial” and “Log in” link on maid.co takes you to app.erp.io, which is part of the erp.io service. Creating an account, the free trial, subscriptions, billing, AI features such as the AI receptionist, AI sales developer and AI drafting, and all other use of the software are governed exclusively by the erp.io Terms of Service, the erp.io Privacy Policy, and the Data Processing Addendum and other documents referenced there. You accept those terms when you create an account, not by using maid.co.

Nothing on maid.co, including feature descriptions, pricing, or comparisons, amends or adds to the erp.io Terms of Service. If anything on maid.co conflicts with the erp.io Terms of Service or an order you sign, the erp.io Terms of Service or the order controls.

maid.co is intended for businesses evaluating software for cleaning companies. The erp.io service is offered for business use and is not intended for personal, family, or household purposes. You must be at least 18 and legally capable of contracting to use this site.

Former cleaning service. maid.co previously operated as a house-cleaning service website. maid.co no longer provides cleaning services, and nothing on the site is an offer to clean a home or business. If you dealt with the former service, write to [email protected].

Prices, plans, trial terms, and usage rates shown on maid.co, such as the 30-day free trial, per-user and bundled plan prices, and per-minute rates for AI phone usage, are provided for information only. They are not an offer capable of acceptance.

The price that applies to you is the price shown at checkout or stated in your order at the time you subscribe, under the erp.io Terms of Service. Fees are billed in United States dollars and are exclusive of taxes unless stated otherwise. We may change the prices shown on maid.co at any time. Changes to prices shown on this site do not change the price of an existing subscription; price changes for subscribers are handled under the erp.io Terms of Service.

We try to keep this site accurate, but it may contain errors or be out of date. Where a price or plan description on maid.co differs from checkout or your order, checkout or your order controls.

The price calculator, examples, estimates, and other tools on maid.co are provided as is, without warranty of any kind, for informational purposes only. The calculator runs entirely in your browser and nothing you enter is sent to us.

Their outputs are estimates based on stated assumptions and the figures you enter. They are not a quote, and they are not financial, accounting, tax, legal, employment, or investment advice. They must not be the sole basis for a business decision.

Blog articles, guides, and other content on maid.co are general information about running a cleaning business and using software. They are not professional advice for your circumstances. Laws on matters such as wages, overtime, payroll, taxes, licensing, and insurance vary by location and change over time. You remain responsible for your own compliance and for engaging appropriately qualified professionals.

Illustrative scenarios, sample clients, and product screens on maid.co are examples. They do not describe real customers and may not show every feature or the current appearance of the software.

maid.co compares the erp.io service with other software products. Product names, company names, logos, and trademarks of other companies that appear on maid.co belong to their respective owners. Their use is for identification and comparison only and does not imply any affiliation with, sponsorship by, or endorsement from those owners.

Comparisons reflect publicly available information as we understood it at the time of writing. Other products change, and a comparison may not reflect their current features, plans, or prices. Check with the other vendor before relying on a comparison. If you believe a comparison is inaccurate, write to us and we will review it.

We and our licensors own all right, title, and interest in maid.co and its content, including text, graphics, product screens, design, code, and the maid.co, erp.io, and DEV.co names and marks, together with all intellectual property rights therein.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and view maid.co for your own internal business purposes, including evaluating the erp.io service. No rights are granted other than those expressly stated. All rights not expressly granted are reserved to us and our licensors. No license is granted by implication, estoppel, or otherwise.

Feedback. If you provide suggestions, ideas, or feedback about maid.co or the erp.io service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use and incorporate it without obligation, attribution, or compensation. We will not identify you as the source without consent.

Notice of infringement. If you believe content on maid.co infringes your copyright, send a notice under 17 U.S.C. §512(c) to [email protected] containing the elements required by that section. We will respond in accordance with the Digital Millennium Copyright Act.

You must not, and must not permit anyone else to:

• use maid.co in violation of applicable law;
• attempt unauthorized access to maid.co, our other systems, or our infrastructure;
• probe, scan, or test the vulnerability of maid.co except under our written authorization or as permitted for good-faith security research in our Acceptable Use Policy, or circumvent security, rate-limiting, or other protective measures;
• impose an unreasonable load on maid.co, or interfere with its integrity or performance, including through automated scraping or crawling that does not respect our robots.txt file or rate limits;
• copy, reproduce, republish, or distribute substantial parts of maid.co content, except as permitted by law or with our written consent;
• frame or mirror maid.co, or present its content in a way that suggests an affiliation with or endorsement by us that does not exist;
• use maid.co content or marks to impersonate us or to mislead anyone; or
• remove, obscure, or alter proprietary notices.

We may block or restrict access to maid.co without prior notice where we reasonably believe continued access presents a risk to the site, to our systems, or of legal liability.

maid.co links to third-party websites, including the websites of products we compare ourselves with and services that work with erp.io. We do not control those sites and are not responsible for their content, availability, accuracy, security, or privacy practices. A link is not an endorsement. Your use of a third-party website is governed by its own terms and privacy policy.

Our Privacy Policy explains what information we collect through maid.co and how we use it. It forms part of these Terms. In short, maid.co has one contact form, no accounts, and sets no cookies.

MAID.CO AND ALL CONTENT, CALCULATORS, ESTIMATES, AND COMPARISONS ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT MAID.CO WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT ALL DEFECTS WILL BE CORRECTED; THAT CONTENT, PRICES, ESTIMATES, OR COMPARISONS WILL BE ACCURATE, COMPLETE, OR CURRENT; OR THAT THE SITE WILL MEET YOUR REQUIREMENTS.

Any warranties for the erp.io software are set out only in the erp.io Terms of Service.

Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, OR LOST OR CORRUPTED DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR MAID.CO, EVEN IF ADVISED OF THE POSSIBILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Cap on direct damages. EXCEPT FOR THE EXCLUDED CLAIMS BELOW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR MAID.CO WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US UNDER THESE TERMS IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Excluded claims. These limitations do not apply to:

• your indemnification obligations under Section 13;
• your breach of Section 8 (Acceptable use) or infringement of our intellectual property; or
• liability that cannot be limited or excluded under applicable law, including fraud, fraudulent misrepresentation, gross negligence, willful misconduct, or death or personal injury caused by negligence.

Liability arising from your use of the erp.io service is governed by the limitation of liability in the erp.io Terms of Service, not by this section. These limitations reflect an allocation of risk between the parties and apply regardless of the theory of liability, whether contract, tort, strict liability, or otherwise.

You will defend and indemnify us, our affiliates, and our officers, directors, and employees against any third-party claim arising from your breach of Section 8 (Acceptable use), your infringement of our or a third party’s intellectual property through your use of maid.co, or your violation of law in connection with maid.co.

We will promptly notify you of the claim, give you control of the defense and settlement, and provide reasonable cooperation at your expense. No settlement imposing liability, obligation, or an admission on us may be made without our consent, not to be unreasonably withheld. We may participate at our own expense. Failure to give prompt notice relieves you only to the extent you are materially prejudiced.

These Terms and any dispute or claim arising out of or in connection with them or maid.co, including non-contractual disputes, are governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of laws principles.

Subject to the arbitration agreement in Section 17, the parties irrevocably agree that the state and federal courts located in Benton County, Arkansas have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or maid.co. Each party irrevocably submits to the personal jurisdiction of those courts and waives any objection based on venue or forum non conveniens.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. The Uniform Computer Information Transactions Act does not apply.

Limitation period. Any claim arising out of or relating to these Terms or maid.co must be brought within two years after the cause of action accrues. Claims not brought within that period are permanently barred.

Nothing in these Terms limits any mandatory consumer protection right available to you under the law of your place of residence that cannot be excluded by agreement.

maid.co and the erp.io service may be subject to United States export control and economic sanctions laws. You must not use maid.co if you are located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive United States sanctions, or if you are identified on any United States government restricted-party list or owned or controlled by such a person.

We design maid.co with reference to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We do not currently claim full conformance, and we will not represent conformance we have not tested for.

If you encounter an accessibility barrier, write to [email protected] with “Accessibility” in the subject line. We will acknowledge within two business days, describe any workaround available, and tell you honestly whether and when we expect to remediate.

Please read this section carefully. It requires most disputes to be resolved by binding individual arbitration rather than in court, and waives the right to participate in a class action. You may opt out of arbitration within 30 days as explained below without affecting any other part of these Terms.

Informal resolution first. Before initiating arbitration or litigation, the party raising the dispute must send a written notice to the other describing the dispute, the relief sought, and the factual basis. The parties will then confer in good faith for 45 days. This requirement does not apply to the exceptions listed below.

Binding arbitration. Except for the exceptions below and where you have opted out, any dispute arising out of or relating to these Terms or maid.co that is not resolved informally will be resolved by binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules, or by the American Arbitration Association under its Commercial Arbitration Rules where the parties agree.

• Seat and venue: Benton County, Arkansas, unless the parties agree otherwise. Hearings may be conducted remotely by agreement.
• Arbitrator: one neutral arbitrator, appointed under the applicable rules.
• Governing law: Arkansas substantive law, with the Federal Arbitration Act governing the interpretation and enforcement of this section.
• Authority: the arbitrator may award any relief available in court, subject to the limitations in Section 12, but may not award relief against anyone who is not a party.
• Reasoned award: the arbitrator will issue a written, reasoned award. Judgment may be entered in any court of competent jurisdiction.
• Confidentiality: the arbitration and its outcome are confidential except as necessary to enforce the award or as required by law.

Costs. Each party bears its own attorneys’ fees and costs, and the parties share administrative and arbitrator fees equally, unless the arbitrator determines a claim was frivolous or brought for an improper purpose, in which case the arbitrator may reallocate fees as permitted by the applicable rules.

Class action waiver. THE PARTIES WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim only will proceed in court and the remainder of this section continues to apply.

Exceptions. This section does not apply to, and either party may bring in court:

• an action seeking injunctive or other equitable relief to protect intellectual property;
• a claim in small claims court within its jurisdictional limits; or
• an action to compel arbitration or enforce an arbitration award.

Jury trial waiver. TO THE EXTENT PERMITTED BY LAW, AND WHERE A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO TRIAL BY JURY.

How to opt out of arbitration. You may opt out of the binding arbitration and class action waiver provisions by sending written notice within 30 days of first using maid.co to: Nead, LLC, 1425 Broadway 22689, Seattle, WA 98112, United States, with a copy to [email protected]. The notice must state your name, your organization if any, and that you are opting out of the arbitration agreement. Opting out has no effect on any other part of these Terms. If you opt out, disputes proceed under Section 14.

Survival and severability. This section survives your use of maid.co. If any part other than the class action waiver is found unenforceable, it is severed and the remainder continues. If the class action waiver is found unenforceable in its entirety, this entire section is void and disputes proceed under Section 14.

Disputes about the erp.io service are resolved under the dispute resolution provisions of the erp.io Terms of Service.

Force majeure. Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disaster, epidemic, war, terrorism, civil unrest, labor dispute, governmental action, internet or utility failure, or failure of a third-party provider.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all assets. Any other attempted assignment is void.

Independent parties. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.

No third-party beneficiaries. These Terms are for the benefit of the parties and their permitted successors and assigns only, except that our affiliates and licensors may enforce Sections 7 and 8.

Severability, waiver, and remedies. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder continues in effect. A failure or delay in enforcing a provision is not a waiver of it, and a waiver on one occasion is not a waiver on any other. Except where expressly stated to be exclusive, remedies are cumulative.

Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between the parties about your use of maid.co and supersede all prior understandings on that subject. Your use of the erp.io service is governed by the erp.io Terms of Service. Nothing excludes liability for fraudulent misrepresentation.

Electronic communications. You consent to transact and receive communications from us electronically.

Interpretation. “Including,” “includes,” and “such as” mean without limitation. Headings are for convenience and do not affect interpretation.

We may update these Terms. When we do, we revise the “Last updated” date at the top. Because these Terms cover website use only, the updated Terms take effect on posting. Continued use of maid.co after that date constitutes acceptance. Prior versions are available on request.

Write to [email protected] or to Nead, LLC, 1425 Broadway 22689, Seattle, WA 98112, United States. If something here is unclear or reads as unfair, tell us. We would rather amend a term than argue about it later.

Related documents: Privacy Policy · erp.io Terms of Service · erp.io Privacy Policy · Data Processing Addendum